We at “Softnet Alliance” strive to provide excellent service to you, our customers and business partners while building enduring relationship with you. We take the issue of your privacy very seriously. This makes us work towards ensuring that policies and procedures are in place to not only help your business, but to do so in a way, which is respectful to your rights. To achieve these goals, we occasionally need information about you when you visit our sites.
This policy covers how Softnet Alliance collects, uses and protects the information we gather through your use of the Softnet Alliance products, Softnet Alliance Websites (defined below) and in connection with off-line communications.
The information we collect about you or you give us may include your name, email, organisation/company, phone number, IP address, profile (covering personal and professional information) and links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, Business Facebook or corporate website as part of hiring needs in our group companies and to provide our services.
We collect personal information from you on various occasions that may include any of the below but not limited to the following:
Softnet Alliance uses the personal data provided and also collects data through the sites for a variety of business purposes:
to revert to your queries and requests
Disclosure of your information inside and outside of the EEA
There are certain third-parties we work with to help us to delivery to you the best service we can. To achieve this, we will share your personal information with:
Non-disclosure of your personal information to third parties:
Disclosure of your personal information to third parties:
How we protect personal data
We will maintain the privacy of your personal information and it will be used only to support customer relationship of Softnet Alliance with you. Moreover, internal practices help protect your privacy by limiting employee access to use of customer information.
Softnet Alliance has implemented various security features to prevent unauthorised release of or access to personal information. We have created awareness programmes on importance of data privacy and on the confidentiality of customer data. Softnet Alliance will take appropriate action against any employee who fails to acknowledge these facts or adhere to the obligatory standards of conduct.
Changes to Policy
We hope that we have shared with you all the information you need, in the event that we haven’t, or if you have any questions then please do not hesitate to reach us out on hello@Softnet Alliance.com
The Europe Union’s General Data Protection Regulation is a law or a regulation which was adopted by European commission and start of enforcement is effective from 25 May 2018. This regulation has great impact on organisations across the globe who handle personal data of EU citizens or within European Union.
Softnet Alliance has been registered with ISO 9001:2015 international standards certification. This provides Quality management system that outlines some good business practices that we have in place. In addition to this, as global technology service provider, Softnet Alliance would like to brief you on the data related roles and responsibilities when you, our customers have chosen Softnet Alliance as value added technology provider and will explain our efforts to fulfil requirements of the GDPR.
The data you shared with us while using our products and services is your data subject and you are considered the data controller for this personal data. In our contracts or agreements, we refer to this data as client data.
According to Article 28 from the EU GDPR, “Where processing is to be carried out on behalf of a controller, the controller shall use only processors providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of this Regulation and ensure the protection of the rights of the data subject.”
We have the mutual contracts/agreements between our clients and Softnet Alliance while processing and controlling the data while hosting/maintaining their applications with third-party cloud providers. Softnet Alliance will process data only when we receive instructions from our data controllers.
Softnet Alliance also acts as the data controller for the personal data we collect about you, the user of our web app, mobile apps, and websites.
We process the data that is necessary for us to perform and meet certain requirements with you. Below are the few to describe.
As the controller for your personal data, we are committed to protecting the privacy and data security of you and our customers around the world.
Completing a GDPR Audit
Earlier this year we completed a company-wide internal audit of Softnet Alliance to identify and map out the personal data we hold and to allow us to identify any areas where we would have to work on to achieve GDPR compliance. The GDPR audit was supported with a road-map for compliance which we have been working through.
Whitepapers & Blog Posts
We will provide customers with resources and helpful information about privacy and GDPR, including whitepapers and blog posts.
Ensuring right policies and training’s in place
We ensure our staff both in the UK and India who access and process customer’s data, have training on data protection, security and maintain confidentiality of that data.
Making sure the third-parties who we work with are also GDPR compliant
We are committed to GDPR regulations and making sure that all our third-party service providers and vendors we work with are also GDPR compliant.
At Softnet Alliance, we give our best to deliver an incredible customer experience and earning the trust of users. We will continue to make required changes whenever needed and make sure that our clients and partners are informed about this throughout process.
Softnet Alliance is committed to customers’ success and the protection of customer data. We hope that we have shared with you all the information you need in this area, but in the event that we haven’t, or if you have any questions then please do not hesitate to reach us out on hello@Softnet Alliance.com.